Dispatch and Delivery
How much is postage?
All orders are sent via a tracked service and are dispatched within 1-2 working days.
Standard post costs £3.50 - 2 - 3 working days from date of dispatch
Express post costs £4.50 - 1- 2 working days from date of dispatch
When will my order be dispatched?
All of our products are made to order however we do aim to dispatch within 1 - 2 working days however for larger orders or during peak season (November to December) we will dispatch within 3 working days.
Which couriers do you use?
All of our orders are sent via a tracked courier service
Can I collect?
You are able to collect your order from our unit between the hours of 9am and 2pm. Orders are usually ready to collect within 2 working days however you will receive an email when your order is ready for collection. Please allow 2-3 working days for larger orders.
Do you post outside of the UK?
We are able to post to countries out of the UK however the postage cost will vary depending on the country, service required and the weight of the parcel. Please contact our customer service team via email firstname.lastname@example.org with your order requirements so that we can provide an accurate quote.
My order has not arrived, what can you do about it?
We currently use a tracked 2 working day service, however due to the current pandemic there may be the odd delay in orders being delivered. Unfortunately this is out of our control. If your order has not arrived within 5 working days please get in touch and we can investigate the delay for you..