Dispatch and Delivery

When will my order be dispatched?

All of our products are made to order however we do aim to dispatch within 1 - 2 working days. For larger orders or during peak season (November to December) and after a bank holiday weekend we will dispatch within 3 working days.

Orders placed on

Monday will be dispatched by Wednesday

Tuesday will be dispatched by Thursday

Wednesday will be dispatched by Friday

Thursday will be dispatched by Monday

Friday, Saturday & Sunday will be dispatched by Tuesday.

Please allow extra time for orders placed over a bank holiday weekend.

 

How much is postage?

Royal Mail 48: £3.95 estimated delivery 2 to 3 days from the date of dispatch.

Royal Mail 24: £4.95 estimated delivery 1 to 2 days from the date of dispatch.

DHL: £12.99 estimated delivery 1 working day from the date of dispatch. 

FREE Royal Mail 48 delivery on orders over £100.00

Urgent Orders

Please be aware that the delivery dates are estimates and are not guaranteed as delays can occur with couriers which is out of our control. If your order is urgent please contact our customer service team who will be able to arrange a quote for DHL 10.30 delivery service where prices start from £25.00. This service is only available to UK Mainland (exclusions may apply).

Can I collect?

Unfortunately, you are unable to collect from our unit.

Do you post outside of the UK?

Due to issues surrounding Brexit and customs we have suspended our international delivery service.

My order has not arrived, what can you do about it?

We currently use a tracked 48 service, however, delays can occur with couriers which are out of our control. Hope Textiles cannot be held responsible for delays caused by the courier.

If your order has not arrived within 5 working days please get in touch and we can investigate the delay for you.