Dispatch and Delivery

When will my order be dispatched?

All of our products are made to order however we do aim to dispatch within 1 working day however for larger orders we will dispatch within 3 working days.

Which couriers do you use?

We use a variety of couriers including Royal Mail and DPD.

Can I collect?

If you would like to collect your order please contact a member of our customer service team who can arrange this. Please allow 2 working days for collection. We may be able to accommodate urgent orders however this will depend on our current work load.

Do you post outside of the UK?

We are able to post to countries out of the UK however the postage cost will vary depending on the country, service required and the weight of the parcel. Please contact our customer service team via email sales@hopetextiles.co.uk with your order requirements so that we can provide an accurate quote.

My order has not arrived, what can you do about it?

For orders placed using our standard service please allow up to 7 working days for your order to arrive. Whilst we ensure that all of our orders are posted out on time, our couriers do occasionally experience delays, especially during peak season and poor weather.

If after this time your order has still not arrived please contact our customer service team who will be able to help.