Dispatch and Delivery
When will my order be dispatched?
All of our products are made to order however we do aim to dispatch within 1 - 2 working days however for larger orders or during peak season (November to December) and after a bank holiday weekend we will dispatch within 3 working days.
How much is postage?
Evri: £3.50 estimated delivery 2 to 3 days from date of dispatch
Royal Mail 48: £3.50 estimated delivery 2 to 3 days from date of dispatch
DHL: £9.99 estimated delivery 1 working day from date of dispatch
FREE standard delivery on orders over £100.00
Please be aware that the delivery dates are estimates and are not guaranteed as delays can occur with couriers which is out of our control. If your order is urgent please contact our customer service team who will be able to arrange a quote for DHL 10.30 delivery service where prices start from £25.00. This service is only available to UK Mainland (exclusions may apply).
Can I collect?
You are able to collect your order from our unit between the hours of 9am and 2pm. Orders are usually ready to collect within 2 working days however you will receive an email when your order is ready for collection. Please allow 2-3 working days for larger orders.
Do you post outside of the UK?
Due to issues surrounding Brexit and customs we have suspended our international delivery service.
My order has not arrived, what can you do about it?
We currently use a tracked 2 working day service, however delays can occur with couriers which are out of our control. Hope Textiles cannot be held responsible for delays caused by the courier.
If your order has not arrived within 5 working days please get in touch and we can investigate the delay for you.